Your privacy is our priority. This policy clearly explains how cacino collects, uses, stores and protects your personal information — all with full transparency.
Six core principles that form the foundation of our privacy policy
All your personal data and transaction information is protected by SSL 256-bit encryption — the same security standard used by Malaysia's leading banking institutions.
Cacino never sells, rents, or trades your personal data to any external party for marketing or commercial purposes.
You have the full right to access, correct, download, or request deletion of your personal data from the cacino system at any time.
We only collect data that is genuinely necessary to provide our services. No excessive data collection unrelated to platform operations takes place.
Your identity verification (KYC) documents are stored in an isolated and secured environment, with access restricted to authorised personnel only.
Cacino operates in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Have a question about privacy?
View FAQThis Privacy Policy explains how cacino ("Platform", "We") collects, processes, stores, and protects your personal information when you use our platform, including the cacino.top website and our mobile apps for Android and iOS.
We take data protection responsibility very seriously. It goes beyond mere legal compliance — we genuinely believe that your privacy is a fundamental right that must be respected and safeguarded. That is why this policy is written in plain language, not filled with confusing legal jargon.
By registering an account or continuing to use the cacino platform, you agree to the data collection and usage practices described in this policy. If you do not agree, please stop using the platform and contact us to request account deletion.
Cacino only collects information necessary to operate the platform safely and efficiently. The following are the categories of data we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Account Information | Name, email, phone number, password (encrypted) | Registration & login |
| Verification Data (KYC) | ID card number, document images, proof of address | Identity verification & withdrawal |
| Financial Data | Bank name, account number, transaction records | Payment processing |
| Usage Data | Games played, session duration, wagering records | Service improvements |
| Technical Data | IP address, device type, browser, cookies | Security & diagnostics |
| Communication Data | Support chat records, complaints, feedback | Customer service |
Please note that cacino does not store credit or debit card numbers directly. All payment information is sent directly to a certified and encrypted payment gateway, and we only receive transaction tokens that contain none of your sensitive card data.
The data we collect is used solely for legitimate purposes directly related to the provision of cacino services. Specifically, we use your data to:
Cacino does not sell your personal data. However, in the course of operating the platform, we may need to share certain information with carefully selected third parties. All such sharing is limited, purposeful, and subject to strict confidentiality agreements.
Categories of third parties that may receive your data in limited circumstances:
Every third party working with cacino is required to comply with data protection standards no less stringent than our own privacy policy. We periodically audit their compliance with this commitment.
Your data security is cacino's highest technical priority. Our infrastructure is built with multiple layers of protection to ensure your data is always safeguarded against unauthorised access, loss or damage.
Technical security measures we use:
Regarding retention periods, cacino retains your personal data for as long as your account is active and for the period required by law after account closure — typically between five and seven years for financial records to meet regulatory requirements. Data that is no longer needed will be securely deleted or anonymised.
The cacino platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Below are the types of cookies we use:
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality, including potentially requiring you to log in more frequently.
As a data subject, you have rights protected under Malaysia's Personal Data Protection Act 2010 (PDPA). cacino is committed to helping you exercise these rights:
You have the right to request a copy of all personal data we hold about you, including transaction records and activity logs.
If your data is inaccurate or outdated, you have the right to request a correction through your account settings or our support team.
You may request the deletion of your personal data, subject to mandatory retention requirements under applicable law.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes at any time and we will respect your decision.
You may request a restriction on the processing of your data in certain circumstances, such as when you are disputing the accuracy of the data.
The cacino platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process personal data of children under the age of 18.
If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered an account on cacino are urged to contact our support team immediately.
Cacino applies strict age verification procedures during registration, including identity document verification as part of the KYC process, to prevent access by underage individuals.
Cacino reserves the right to amend or update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or platform improvements. The "Updated" date at the top of this page indicates the effective date of the current version.
For significant amendments — such as changes to how we use sensitive data or sharing data with new categories of third parties — we will notify all registered members by email before the changes take effect. This gives you time to review the changes and make an informed decision about your continued use of the platform.
We have appointed a Data Protection Officer (DPO) who is responsible for ensuring cacino complies with all applicable data protection requirements and for handling privacy-related enquiries and complaints.
If you have any questions about this privacy policy, how we handle your data, or wish to exercise any of your privacy rights, please contact us via:
We are committed to responding to all privacy-related enquiries within 14 business days. For more complex complaints requiring in-depth investigation, we will keep you informed of progress within that period and provide a realistic estimated resolution time.
Also read other important documents that complement this Privacy Policy